Enhance patient satisfaction and practice efficiency through superior front office
management

This comprehensive course is designed to empower dental front office professionals with
the skills and knowledge necessary to optimise practice operations and elevate patient
experiences. Participants will delve into best practice phone techniques, effective
appointment scheduling, emergency handling, strategies to boost recall compliance, and
methods to anticipate and reduce cancellations.

Through interactive sessions and practical exercises, attendees will gain actionable insights
to streamline front office functions, ensuring a seamless and professional patient journey.

By the end of this course, participants will be equipped with the essential tools and
techniques to enhance front office performance, contributing to the overall success and
reputation of their dental practice.

Topics

• Best practice phone skills for dental practices
• Effective appointment book management
• Handling dental emergencies with confidence
• Strategies to maximise recall compliance
• Pre-empting and managing patient cancellations
• Enhancing patient communication and experience

Learning Objectives

• Develop and implement effective phone communication strategies to create positive first
  impressions and foster patient trust.
• Master appointment book control to optimise scheduling efficiency, balance of workflow
  and the ideal day.
• Identify and apply protocols for managing dental emergencies, ensuring prompt and
  appropriate patient care.
• Implement systems to enhance recall compliance, promoting regular patient attendance
  and the reason to return.
• Recognise early signs of potential cancellations and employ pre-emptive measures to
  minimise their occurrence and their impact.
• Elevate overall patient experience through improved communication and streamlined
  front office operations