Welcome

Search...

Dentist to dentist support for every challenge

Advisory Services

About Advisory Services

Our Advisory Services team is comprised of experienced dental practitioners, offering on-call, dentist-to-dentist tailored support at all stages of your career. All advice is confidential.

Leveraging a diverse range of expertise, our Peer Advisors assist with any issue related to your practice, including handling difficult patients, managing complaints, navigating dento-legal matters, government schemes, privacy concerns, clinical guidance, and much more.

We’re by your side, supporting you, to streamline your day-to-day practice, allowing you to focus on your career.

Hear from our Advisors

Contact the Advisory Services Team

P: (02) 8436 9944
E: advisory@adansw.com.au

Professional support as you need it

Practitioner Advice

At every stage of your dental journey, our team of experienced dentists is dedicated to providing confidential and non-judgmental support tailored to your clinical needs.

Whether you’re facing a professional challenge or seeking advice on any aspect of your practice, we’re here to help.

Our team of experienced dentists provides guidance on the following:

  • Navigating patient complaints
  • Management of challenging patients
  • Requests for refunds of treatment fees/compensation
  • Dento-legal matters
  • Government schemes
  • Private health insurer correspondence and audits
  • Requests for patient records
  • General clinical advice
  • Professional updates
  • Resolution of complex situations
  • Privacy breaches or concerns

Practice Advice

As your practice grows and becomes busier, upholding high standards of patient care can pose challenges.

Advisory Services’ team of experienced dentists is here to provide guidance and support whilst navigating the complexities of managing your practice.

We can help you with the following:
  • Reducing risk
  • Identify pathways to resolve situations
  • Requests for refunds of treatment fees/compensation
  • Legal claims and correspondence
  • Private health insurance
  • Medicare matters such as requests for restitution
  • Unexpected treatment complications
  • Complex referral situations arising from treatment you have provided
  • Consent issues and treatment of minors and impaired patients
  • Employee / Employer obligations
  • Regulatory complaints (eg HCCC, HRC , Ahpra, etc)
  • Consumer claims eg Dept of Fair Trading
  • Privacy issues
  • Government schemes
  • Setting up and managing practice policies and procedures
  • Employment related matters

Risk Management Advice

Our Peer Advisors are experienced dentists, who are dedicated to assisting you in navigating any potential concern that may lead to a Professional Indemnity incident or claim.

Additionally, our service is designed to support you in delivering safe, best-practice care to your patients, minimising risk, and mitigating the stress and disruption associated with any complaints or claims made against you.

The service includes, but not limited to:
  • Comprehensive indemnity insurance support for Guild insured members
  • Responding to complaints to statutory authorities in NSW and the ACT (HCCC, Dental Council, HRC and Ahpra)
  • Complaints/claims through consumer bodies (Department of Fair Trading, NCAT )
  • Adverse events and treatment complications
  • Complaints advice
  • Record keeping
  • Consent issues
  • Privacy and confidentiality advice
  • Report requests
  • Subpoenas
  • Advice on professional obligations and conduct eg prescribing, private health fund billing,
    advertising and social media

Contact our Advisors today
P: (02) 8436 9944
E: advisory@adansw.com.au

The Peer Advisory Team

Dr Vicki Rozos

Peer Advisor

Dr Vicki Rozos is the Head of the Advisory Services team with a background of 30 years as a general dentist in private practice. Vicki joined the Advisory team in 2012 as a Peer Advisor assisting members with the full scope of matters.

Clinical Associate Professor Bill O’Reilly

Peer Advisor

Clinical Associate Professor Bill O’Reilly is a general dental practitioner and has been admitted as a Barrister of the Supreme Court of New South Wales. In 2016 he was appointed as a Member of the Order of Australia. Dr O’Reilly has had extensive board experience in the non-dental corporate arena, with a particular interest in the Mutual and Not-for-Profit landscape. He has served, inter alia,  as President of the ADANSW Branch, the Federal ADA as well as the Dental Council of NSW.

Dr Sarah Jones

Peer Advisor

Dr Sarah Jones joined the Advisory Services in 2015. Sarah is a general dentist who has experience in both public and private practice, in metropolitan, rural, and regional areas, tertiary referral centres, and hospital multi-disciplinary teams.

Dr Roger Dennett

Peer Advisor

Dr Roger Dennett is an experienced general dental practitioner and has been assisting members of the profession with answers to clinical questions, providing medico-legal advice and mentoring of colleagues for more than 20 years. He has been, at different times, an Advisor for both ADA NSW Advisory Services and a Dento-Legal Consultant for Dental Protection. He has presented to the profession on various subjects and written a number of articles published in The NSW Dentist.  He has served as President of the ADA NSW Branch, and is an Honorary Life Member of ADA NSW.

Dr Jacqueline Hope-Allan

Peer Advisor

Dr Jacqueline Hope -Allan is a general dentist with an extensive career in private practice over 38 years in both rural NSW and in suburban Sydney. She has been on the Advisory Services team since 2019.

Dr Evangelia Thanos

Peer Advisor

Dr Evangelia Thanos joined the Advisory Services team in 2019. Her background is in public and private practice, and tertiary education. She has worked in rural and urban settings both in Australia and abroad.

Contact Us

Please fill out as much detail as possible and we will respond directly.

Room information

Clinical Training Centre (CTC):
Fixed simulation stations - Seats up to 24 delegates plus 1 presenter workstation.

Dental Training Bay 1 (DT1):
Fixed with HD Cameras for live demonstration or recording purposes.

DT2, DT3 & DT4:
Fully operational dental chairs.

Lecture Room:
Various room configurations available.

Digital Studio:
Hired with operator for audio or video recording and/or live broadcast.

Board Room:
Executive style room with Zoom & 360° camera.

*terms and conditions apply.

You are accessing a member only resource

Login if you are a member

-or-

Join and become a member